Website emergency response
This is your digital emergency hotline
Website down? Emails not sending? Something's broken and you don't know where to start?
If it's technical, time-sensitive and causing stress, I'm here to sort it.
It's ideal if you are experiencing:
- Broken or hacked websites
- Emails not delivering, or being flagged as spam
- DNS or domain issues (pointing, records, config)
- Hosting or SSL problems
- Malware removal and site recovery
- Backup and restore (where possible)
- Database or performance issues.
How it works
Step 1: You send the SOS
Tell me what's broken. I'll respond quickly and let you know if I can take it on.
Step 2: I investigate fast
I'll get into the system, diagnose the issue and send you a plan with a clear cost.
Step 3: I fix the problem
You sit back while I sort it. In most cases, I can get it done within 48 hours.
You're not alone. I've got this.
You don't need to understand DNS, Nameservers, SMTP, SSH, FTP, SSL or 500 errors.
You just need it working, fast, clean and properly.
Pricing
Prices starting from £150.
My pricing depends on the urgency of the emergency.
If you need immediate assistance outside of normal working hours, or it's a complex issue, there may be an additional fee. I'll always confirm costs with you before proceeding.
Send the SOS
Optional extras
Want more support or a few upgrades?
Out-of-hours emergency
If it can't wait until morning, I can jump in after hours or on weekends.
Cybersecurity tune-up
Hardening your website, locking down logins, firewall configuration, malware prevention etc to ensure you are protected in the future.
Ongoing support
Peace of mind. I'll keep your site backed up, updated and monitored every month.
Frequently asked questions
How quickly can you respond to an emergency?
I aim to respond within 1-2 hours during business hours. For out-of-hours emergencies, I offer rapid response support — contact me via WhatsApp and I'll get back to you as soon as possible.
My emails aren't being delivered. What could be wrong?
Common causes include SPF, DKIM or DMARC configuration issues, IP reputation problems, or email forwarding setup errors. I can help diagnose the issue and get your emails flowing again.
What if my domain is pointing to the wrong server?
That's a DNS issue I can fix quickly. I'll update your nameserver records, DNS settings, or A records to point your domain to the correct hosting and your site will be back online.
Can you recover my site if I don't have a backup?
It depends on the situation. If your hosting provider has backups, I can restore from those. If not, recovery is harder but sometimes possible depending on what's wrong. I'll assess and let you know what's feasible.
How long does an emergency fix usually take?
Most emergencies are resolved within 24-48 hours. Simple issues like DNS pointing or SSL problems can be fixed in hours. Complex issues like malware removal or data recovery may take longer.
Will you help me prevent emergencies in the future?
Absolutely. I offer cybersecurity tune-ups and ongoing monitoring to harden your site, keep backups current, and catch issues before they become emergencies.